Legal
Terms of Service
These Terms of Service ("Terms") govern your use of neonskyai.com and any services provided by NeonSky AI Inc. ("NeonSky", "we", "us"). By using the site or engaging our services, you agree to these Terms. If you do not agree, do not use the site or services.
1. Services
NeonSky AI builds and operates lead-capture, customer-communication, and AI automation systems for small and mid-size businesses, including:
- Website builds, lead-capture forms, and AI chat replies
- AI voice receptionists and SMS reply automations
- Google Business Profile management and local SEO
- Social media post strategy, drafting, and scheduling
- Custom software builds and integrations
The exact scope of services for a given engagement is defined in a separate written proposal or statement of work.
2. Eligibility
You must be at least 18 years old and have authority to enter into contracts on behalf of any business you represent.
3. Accounts and Access
To deliver our services we often need access to your accounts on third-party platforms (Meta Business Suite, Google Business Profile, Telnyx, email, etc.). You grant us permission to access only what is necessary to deliver the agreed services, and you may revoke that access at any time. Revoking required access may prevent us from delivering the agreed services and does not relieve you of payment obligations already accrued.
4. Fees and Payment
- One-time setup fees are due before work begins, or per the schedule in the signed proposal
- Monthly fees are billed in advance on the same calendar day each month
- Payments are processed through Helcim or Stripe; we never see or store your card number
- Invoices not paid within 14 days may pause active services until cleared
- Cancellation is allowed at any time with 30 days written notice (no long-term contract); pre-paid fees for the current month are non-refundable except as required by Canadian consumer protection law
5. Intellectual Property
- You retain ownership of all content you supply to us (text, images, brand assets, customer data)
- Final deliverables specifically built for you (your website, your custom forms, your trained AI prompts) are licensed to you exclusively upon final payment
- NeonSky retains ownership of underlying tools, code libraries, frameworks, and patterns developed independently and reused across clients
- We may reference our work for you in our portfolio, case studies, or testimonials unless you opt out in writing
6. Third-Party Services
Many NeonSky deliverables depend on third-party platforms (Meta, Google, Telnyx, Hostgator, Render, Apify, Anthropic, OpenAI, others). We are not responsible for outages, policy changes, price changes, account suspensions, or feature deprecations by these providers. When a provider changes the rules or pricing in a way that affects your service, we will tell you promptly and recommend a path forward.
7. Acceptable Use
You agree not to use NeonSky services to:
- Send unsolicited bulk messages (spam) or otherwise violate anti-spam laws (CASL, CAN-SPAM, GDPR)
- Impersonate any person or business
- Harvest data from third parties in violation of their terms of service
- Distribute malware, illegal content, or content that infringes the rights of others
- Engage in activity that violates the terms of any connected third-party platform
Violation may result in immediate service suspension and termination without refund.
8. AI-Generated Content
NeonSky systems use third-party AI models (including but not limited to Anthropic Claude and OpenAI GPT). AI output is generated probabilistically and may occasionally be inaccurate. You are responsible for reviewing AI-generated content (responses, summaries, posts, scripts) before it reaches a customer or is published publicly under your name.
9. Confidentiality
We treat your business data, customer lists, financials, and any other non-public information as confidential. We will not disclose it to third parties except as required to deliver the services you have requested, to comply with law, or with your explicit consent.
10. Warranties Disclaimer
The site and services are provided "as is" and "as available". We do not warrant that the services will be uninterrupted, error-free, or that they will produce any specific business outcome (lead volume, conversion rate, revenue, ranking). Any forecasts or examples we share are illustrative, not guaranteed.
11. Limitation of Liability
To the maximum extent permitted by law, NeonSky's total liability to you for any claim arising from these Terms or your use of the services is limited to the total fees you paid NeonSky in the 90 days preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages including lost revenue, lost profits, or lost data.
12. Indemnification
You agree to indemnify and hold harmless NeonSky from any third-party claim arising out of content you supply, accounts you grant us access to, or your use of the services in violation of these Terms.
13. Termination
Either party may terminate an active engagement with 30 days written notice. We may suspend or terminate immediately for non-payment, breach of section 7 (Acceptable Use), or material breach of these Terms. On termination we will return your data within 30 days in a portable format on request, then delete it from active systems within the retention window described in our Privacy Policy.
14. Governing Law
These Terms are governed by the laws of the Province of Alberta, Canada, and the federal laws of Canada applicable therein. Any dispute will be resolved in the courts of Alberta unless the parties agree to mediation or arbitration in writing.
15. Changes
We may update these Terms as our services evolve or as required by law. Material changes will be announced at the top of this page for at least 30 days. Continued use of the site or services after a change constitutes acceptance of the new Terms.
16. Contact
NeonSky AI Inc.
Killam, Alberta, Canada
david@neonskyai.com
Last updated 2026-05-28. See also our Privacy Policy. ← back to home